Privacy Policy

Baldwin’s Appliances (“us”, “we”, “our”) operates https:// (the “Site”). This page is designed to inform you of our policies regarding any collection, use and disclosure of Personal Information we receive from the users of this Site.

We will use your Personal Information to provide and improve the Site and any of our services. By using the Site you are agreeing to the collection and use of any of the aforementioned information in accordance with this privacy policy.

Information Collection And Use

We collect certain information from you in order to be able to provide you with our products and services. This information includes; name, address, email address, contact numbers, appliance details including description of fault(s) and our engineers findings. We will also record information relating to any communication we have with you via post, electronic means and voice.

We will store this information to abide by UK law and taxation regulations, and to assist in offering you a more tailored service. For example if we have provided you with a washing machine repair service then we will store details of the service we have provided so that should another repair request be raised with us in the future, we are able to determine the work we have already carried out.

We will pass on the information we collect and hold to our authorised third parties if they are providing products and/or services to you, on our behalf.

Log Data

We collect information that your browser sends to us whenever you visit our Site, as do many other Site providers (“Log Data”).

The information contained in the Log Data may include information such as your computer’s Internet Protocol (“IP”) address, make and type of browser, browser version, name of any other sites which you may have visited our Site from, the pages on our Site which you visit, the time and date of your visit, the time spent on those pages, how you navigate through our Site, and other statistics.

We may also use third party services such as Google Analytics. These third party services collect, monitor, and analyse data themselves for which we are not responsible, nor liable for.


We, or our appointed third parties, may use your Personal Information to contact you to provide any requested services to you. We, or our appointed third parties, may contact you with newsletters, marketing or promotional materials, or other information.


Cookies are files with small amounts of data that are stored on your computer’s hard drive or similar storage drive. Cookies may include an anonymous unique identifier.

Like many Site providers, we use “cookies” to collect and store information. You can instruct your browser to refuse cookies or to indicate to you when cookies are being transmitted. If you do not accept cookies then you may not be able to use some portions of our Site.


We take security very seriously and do everything we can to protect and safeguard it. All information held by us is stored on our own hard drives with permission-based access to it. If we believe there to be breach to any identifiable information we hold about you, we will notify you within 72 hours.

Changes To This Privacy Policy

This Privacy Policy is effective as of 1st November 2018 and will remain in effect except with respect to any changes we may make in its provisions in the future. These changes will be in effect immediately after being posted on this page of our Site.

We reserve the right to update or change our Privacy Policy at any time, without notice, and you should check this Privacy Policy periodically. Your continued use of the Site and Services after we post any modifications to this Privacy Policy will constitute your acknowledgement of the modifications. By doing so you will be consenting to abide and be bound by the modified Privacy Policy of the Site.

If we make any material changes to this Privacy Policy, we will notify you. We may do this by contacting you using the Personal Information you have provided to us, or by placing a notice on our Site.

Contacting Us

If you have any questions or queries about this Privacy Policy, you may contact us via email at